Short Course- Food and Beverage Operations

Sneak Peek

Food and Beverage Operations for Restaurants, coffee shops, cafes and catering - 20 hour short course

The Food and Beverage Operations for Restaurants, coffee shops, cafes and catering course will help you understand the essentials of the hospitality industry and is a great place to start your F&B career.

Working within the catering sector is very different to some other industries due to the nature of it being focused so much on the customer. This course is a good introduction to not only the tasks that you will need to do in a food and beverage business, but ensuring you hone your interpersonal and communications skills to ensure that customer service is a priority focus.

What's inside this course?

LESSON 1 THE INDUSTRY
Introduction
Subdivisions
The tourism industry
The events sector
Hospitality sector
The catering service sector
Skills and considerations for working in the service sector
A focus on teams
Review what you have been learning

LESSON 2 THE WORKPLACE
Introduction
Leadership
Customer facing skills
Service skills
Handling food
Food purchasing
Money issues
Review what you have been learning

LESSON 3 KITCHEN OPERATIONS
Introduction
Kitchen workflow
Cooking methods
Common kitchen equipment
Choosing packaging materials
Review what you have been learning

LESSON 4 ALCOHOLIC BEVERAGE MANAGEMENT
Introduction
Creating a drinks menu
Alcoholic drinks
Wines
Spirits
Liqueurs
Aperitifs
Cocktails
Review what you have been learning

LESSON 5 BEVERAGE MANAGEMENT
Non-alcoholic beverages
Hot drinks
Cold drinks
Review what you have been learning

LESSON 6 FOOD MANAGEMENT
Introduction
Food menu planning
Pricing menus
Stock management
Review what you have been learning

LESSON 7 LEGAL, HEALTH AND SAFETY ISSUES
Introduction
Licenses and legalities
Workplace health and safety
Management of hazards & risk
Trade practices and fair trading (including signage)
Review what you have been learning
Final assessment

How do the 20 hour courses work?

You can enrol at any time.
Once you have paid for the course, you will be able to start straight away.
Study when and where you like. Work through at your own pace.

You can download your study-guide to your smart phone, tablet or laptop to read offline.

There are automated self-assessment tests you can complete at the end of each lesson. You can attempt these as many times as you wish and each time, upon completion, you can see your results. You will need internet access to complete the self assessment tests.

At the end of the course, you are presented with a large assessment which can be attempted online, anywhere, anytime. If you achieve a 60% pass in the exam; you immediately receive a downloadable certificate of completion with your name on it. If you do not achieve a 60% pass rate, you can contact us to re-sit your exam.