Change Management- Short Course

Sneak Peek

Understand the most effective ways to manage change

This course will help you consider the essentials of managing change and helping people accept change within an organisation or on a personal level.

To manage change successfully – on a personal level, as part of a group or a larger
organisation – we need to:
? be aware of the impact that change can have on many levels
? find ways of minimising disruption during the change process
? accept and address the social and emotional challenges associated with change
? plan effectively, efficiently, and empathetically
? communicate in a timely and effective manner.

The need for change can arise from within a business or from external sources.

The Change Management covers the following lessons:

LESSON 1 SCOPE AND NATURE OF CHANGE
Introduction
Types of change in a business
Specific types of change in business
Tools for identifying change is needed
Case study: magazine failure
Review what you have been learning

LESSON 2 ORGANISATIONAL CHANGE MANAGEMENT (OCM)
Introduction
The pillars of organisational change management
The development of an OCM strategy
Types of organisational change management strategies
Ethical change management in organisations
Case example: changing how the sales team works
Case example: getting the ocm approach completely wrong
Review what you have been learning

LESSON 3 FORCES OF CHANGE
Introduction
7 Common change process models
Case study: company restructuring
Case study: developing environmental awareness
Case study: introducing new software
Case study: introducing new literacy teaching in a primary school
Review what you have been learning

LESSON 4 RESPONSES TO CHANGE
Introduction
How does organisational change impact people?
Resistance to change and employee doubts
How to counter resistance to change
Reverting back
Case example: Daniel Dissents
Responding to staff transparently
Review what you have been learning

LESSON 5 CHOOSING A BEHAVIOURAL CHANGE APPROACH
Introduction
3 Steps in choosing a relevant approach
Stages of behavioural change model
Planning for change: different approaches
Review what you have been learning

LESSON 6 BEHAVIOURAL CHANGE TECHNIQUES
Introduction
Case example: martin (finally) loses weight
The staircase model: an example of persuasion
Professional development as a behaviour change technique
Case example: obtaining marketing qualifications
Review what you have been learning
Final assessment

How does this course work?

You can enrol at any time.
Once you have paid for the course, you will be able to start straight away.
Study when and where you like. Work through at your own pace.
You can download your study-guide to your smart phone, tablet or laptop to read offline.
There are automated self-assessment tests you can complete at the end of each lesson. You can attempt these as many times as you wish and each time, upon completion, you can see your results. You will need internet access to complete the self assessment tests.
At the end of the course, you are presented with a large assessment which can be attempted online, anywhere, anytime. If you achieve a 60% pass in the exam; you immediately receive a downloadable certificate of completion with your name on it. If you do not achieve a 60% pass rate, you can contact us to re-sit your exam.
Contact us at anytime if you have any issues with the course.